1. How long does shipping take?
Orders are processed within 1–2 business days. Delivery usually takes 6-8 business days in transit, for a total estimated delivery time of 7–10 business days from purchase.
2. Do you offer free shipping?
Yes, we offer free shipping on all orders.
3. Can I return or exchange an item?
Yes. You can return any unused and undamaged item within 30 days of delivery. Exchanges are also accepted. Please see our return and refund policy for full details.
4. Who pays for return shipping?
Return shipping costs are the responsibility of the customer, unless the item is defective, damaged, or incorrect, in which case we cover the cost.
5. How do I start a return?
Email us at info@chydi.com with your order number. We’ll send you detailed instructions and a pre-authorized return address.
6. How long does it take to receive a refund?
Refunds are issued within 7 days after we receive and inspect your returned item. Funds are credited back to your original payment method.
7. What payment methods do you accept?
Chydi accepts:
- Visa, Mastercard, American Express
- PayPal
- Shop Pay
- Google Pay
- Apple Pay
- Union Pay
8. Is my payment information secure?
Yes. All transactions are processed through a secure 128-bit SSL encrypted system. Your card details are never stored on our servers.
Contact Information
Store Name: Chydi
Main business address:
315 King's Rd
London SW3 5EP
United Kingdom
Registered Office:
Ivan Bjørndalsgate 23B
0472 Oslo
Norway
Administrative correspondence and authorized returns only. No physical retail location.
Email: info@chydi.com
Phone: +47 41 38 16 44
Customer Support
Business Hours:
Monday to Friday: 09:00 – 17:00 (GMT+1)
Response Hours:
We respond within 24 hours on business days.